App Support & Help
Direct Support Email
Have a bug to report, feedback, or need help with your account? Reach out directly to our support team at:
Common Help Topics
1. How does the TDEE Algorithm work?
Fitness Trend compares your daily energy intake (calories or kilojoules) against your smoothed body weight trend over a 14-day rolling window. By determining how your body responds to calorie surplus or deficit in the real world, the algorithm learns your exact expenditure without requiring you to wear fitness bands.
2. Tips for Accurate Photo Food Logging
- Separate elements when possible: Open sandwiches or spread out ingredients so hidden items are visible.
- Add text context: If a sauce, dressing, or ingredient isn't obvious, type a quick keyword in the description box before logging.
- Portion weights: If a kitchen scale is handy, typing a total plate weight helps the AI refine portion estimations.
3. What if I am logging offline?
Fitness Trend includes automatic offline queueing. Any food logs or weight entries made without an active internet connection are securely stored on your device and will sync automatically as soon as your connection stabilizes.
4. How to Delete Your Account & Data
You can delete your account at any time in the app under Settings > Delete Account or review our web-based instructions on the Account & Data Deletion Page.